Terms of service

These Terms of Service govern the general conditions of access and use of the website accessible at www.apreels.com (hereinafter, "the website"), provided by APREELS, a business operating under the laws of Spain, to Internet users.

By using the website, users fully and unconditionally accept all provisions included in these Terms of Service. Therefore, users should read this legal notice carefully each time they intend to use the website, as the text may be subject to changes due to legal updates, court rulings, or business practices.

The language used on the website is English. APREELS is not responsible for any misunderstanding caused by language comprehension issues.

1. Industrial and Intellectual Property

1.1 Website Ownership

  • Owner: APREELS S.L.
  • NIF: B70712336
  • Address: Avenida del Oeste 43, Valencia, Spain
  • Email: info@apreels.com

1.2 Intellectual Property

All intellectual and industrial property rights of the website and its content belong to APREELS. The use of the website or its contents is strictly for private use only.

Any reproduction, distribution, transformation, public communication, or any other similar use of the contents—whether partial or total—is strictly prohibited without prior written authorization from APREELS.

2. Access, Use, and Content of the Website

2.1 Access and Use

The website provides access to information and services offered by APREELS to individuals or entities interested in them. Access is free, and in general, users do not need to register or subscribe to browse the site.

2.2 Website Content

APREELS reserves the right to modify, remove, or change content at any time, including how it is accessed, without prior notice or justification. APREELS is not responsible for any consequences resulting from such changes.

Use of the website to promote or advertise products or services—whether from APREELS or third parties—without prior authorization is prohibited.

Hyperlinks from third-party websites must open the full website and not present false or misleading information, nor engage in unfair or unlawful practices against APREELS.

3. Prices and Payments

3.1 Prices

  • Discount codes are not cumulative and do not apply to items already on sale or promotion
  • APREELS reserves the right to modify prices at any time, while ensuring that the price applied at the time of order confirmation remains valid
  • Customers are not entitled to price adjustments after purchase
  • Prices in euros (€) include VAT for EU sales
  • Prices are displayed in the customer's local currency. If the website displays a currency different from your country's, you can change it at the bottom left corner of the website
  • All discount percentages refer to prices in euros. They may vary slightly when converted to other currencies
  • Orders shipped outside the EU do not include VAT and may be subject to customs duties and taxes. These are the customer's responsibility upon delivery

3.2 Payments & Security

We offer secure, encrypted payment options. APREELS does not store or access any payment information.

Payment methods will be shown during checkout. All are encrypted to protect your data using secure algorithms.

4. Shipments and Deliveries

4.1 Countries, Delivery Methods, and Shipping Costs

We ship worldwide. You can check the full list of countries, delivery options, and shipping rates in our shipping policies.

4.2 Preparation Times

Most orders are processed and shipped within 24 business hours, except for items marked as PRE-ORDER, which may take longer. Estimated times are listed on each product page.

4.3 Shipping and Order Tracking

Once your order is shipped, you'll receive a tracking number via email. Delivery times vary by destination — check estimated delivery times in our shipping policies.

4.4 Customs Fees

Orders outside the EU may be subject to customs duties or taxes. These charges, if applicable, are the responsibility of the customer.

5. Exchanges & Returns

You may request a return or exchange within 14 days of receiving your order.

Once your request is received, we will email you instructions.

Important: Return and exchange policies may vary depending on the country. Return shipping costs are the responsibility of the customer. Refunds or exchanges will not be processed until the item arrives at our studio. We recommend using a trackable courier to ensure safe delivery.

Non-Returnable Items

  • Custom items (special stones, sizes, or made-to-order designs)
  • 18ct solid gold items
  • Earrings, for hygiene reasons

Exchange Process

  • If the new item costs less: You will receive a voucher for the price difference (no monetary refund)
  • If the new item costs more: We will send you a link to pay the difference

Packaging Conditions

  • Returned items must be in perfect condition, in their original packaging and with no signs of use
  • Customers are responsible for proper packaging
  • We cannot accept returns for damaged or used items

Returns Will NOT Be Accepted If:

  • The item shows signs of use
  • The packaging or product is not in its original condition

While not required, we appreciate any feedback or reason for your return.

6. Warranty

All our products include a 2-year warranty from the delivery date, covering material or manufacturing defects.

  • This does not cover normal wear or misuse
  • We offer one free re-plating service within two years of your order

To claim your warranty, please contact our Customer Service through the Returns Center.

7. Customer Service & Data

In accordance with the GDPR, you may exercise your rights to access, rectify, delete, or limit your data.

Contact us via our contact form or by email at info@apreels.com

8. Liability & Jurisdiction

Access and use of the website are the responsibility of the user. APREELS is not liable for any damage or consequences arising from access or improper use, including:

  • Viruses on the user's device
  • Browser errors or outdated versions
  • External website links accessed through our site

We do not guarantee the performance or safety of third-party links.